DB Scape is seeking to recruit for immediate hiring a Junior project manager, to sustain the company growth in the call center automation domain.

Job description: 

As a junior project manager, you will manage IVR and voice portal implementation projects, using DBScape VocaBase Voice Application Management Software. Your job will include the following tasks :

• Business requirements analysis and functional and architectural design
• Software installation & setup and application configuration
• Customer information system integration (CRM, IT systems, …)
• Application testing, commissioning and optimization
• Customer training
• Project planning and execution management with customers and partners

Profile: 

• High level technical education in the target domain
• Technical expertise in
• Speech technology (VoiceXML, text-to-speech and speech recognition)
• Information technology (SOA, HTML, XML, Java, J2EE, Webservices, RDBMS, SQL, …)
• Content management, design tools and technologies (Visio, UML)
• Call center and telephony environments (VoIP, SIP, CTI, …)
• Proven experience in project and quality management
• Schedule, gant charts, efficiency, profitability and quality follow-up
• Team support and management
• High communication skills
• Flexible, confident, ambitious, good analytical skills, looking for new challenges with the pragmatic approach to take them up, initiative & autonomy spirit to work in a small dynamic entrepreneurial environment.
• Fluent spoken and written Dutch or French. Other European languages appreciated.
• Willing to travel and meet our customers all over Europe. 

Contract:

Full-time assignment, based in the company office in Waterloo, South of Brussels.
Salary package in line with market standards. 

Contact:

For more informations, please contact
     Mrs Claire Delforge,
     Human Resources Manager,
     tel : +32 2 354 10 96
     fax : +32 354 64 47
     e-mail : delforge@dbscape.com