Voice recognition technology has finally come of age, sweeping aside the limitations and frustrations of touchtone IVR. The latest voice recognition technology enables customers to serve themselves quickly and efficiently. Sophisticated enquiries can be handled automatically while precious agent time is reserved for moments when agents bring real value to the interaction. Recent studies in the US and Europe have shown that voice recognition technology dramatically improves customer satisfaction and reduces costs. Exclusive seminar Voice recognition technology is one of the key issues in a half day seminar on the latest operational strategies and technologies for contact centres.   Seminar highlights include: - Open standards for IVR: legacy IVR platforms are being replaced with open standards - what is the best system now for your organisation? - Voice recognition software: how good are the latest speech application technologies and when is it appropriate to use them? - First time resolution: resolve calls first time by intelligent routing of calls to the appropriate agent. - Up-selling / cross-selling: identify and exploit sales opportunities and create effective outbound sales campaigns. - Agent productivity and retention: how to get the most from your agents and keep them longer.   Date/time/venue: Date: 12th October 2005 Time: 09:00 - 13:00 Venue: Salons Waerboom Jozef Mertensstraat 140 1702 Groot - Bijgaarden +32 2 463 15 00 Contributors: