The VocaBase® application template for directory assistance allows callers to make
residential or business searches in their mother tongue and 24/24, in the white
and yellow pages directories, based on name and location or to perform
reverse search based on phone numbers.
VocaBase® is particularly useful for
enhanced searches in the yellow pages directories content where the searches
may be performed on an increasing amount of attributes.
VocaBase® enables to retrieve information based on multiple combined criteria
like :
- a Chinese restaurant
- close to the central station
- open on Sunday noon
- preferably with a garden
- offering menus for less than 50 €
Vocabase® does not only prompt callers for their searches but also guides them in a
hierarchical top down process, with automated proposals depending on the
directory contents.
It provides lists of result or automatically asks the caller more significant
criteria to refine the search if the results are too numerous.
The solution template for VocaBase® voice servers include a geographical database
covering the target areas with a lexicon of the right phonetic pronunciation of
the city and street proper names as well as the hierarchical organization
of locations (country - regions - cities - districts).
In addition, the geographical coordinates of the locations allow the caller to
easily find the closest stores, offices...
After identification of the exact caller's need, VocaBase® can :
- provide the caller with the information requested by voice or SMS ;
- transfer the call to a live operator for additional assistance ;
- transfer the call to the phone number of the selected place.
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