VocaBase Benefits 1. Increased customer satisfaction VocaBase® enables news services to be available in call centers in self-service access mode reachable anywhere at any time (24 * 7 * 365). Intuitive dialogs in natural language thanks to the support of speech recognition. Increased rate of call completion in comparison with first generation IVR systems. 2. Increased call center productivity Automated processing of routine inbound calls enables dramatic cost savings in call center operations. Increased live agents availability for value creation. 3. Fast time to benefit - Increased application design speed Content centric approach designed for operation by end-users without need for particular IT, telephony or voice applications knowledge. Embedded dialog scripts for: automatic switch between Voice recognition and DTMF input ; error recovery ; automatic data collection from a user ; automatic dialogs to browse a database of information. 4. Reduced total cost of ownership - Easy to maintain Web-based configuration interface allowing on-line application updates from anywhere without disruption of call center services. Consistent integrated configuration environment covering both information content and dialog logics. Services implying frequent data modifications: VocaBase® will automatically update dialogs to data changes. 5. Integration to third parties technologies and platforms : Compatibility with VoiceXML standard for voice platforms. Support of leading TTS and ASR speech engines. Integration with CTI platforms such as Genesys, allowing call transfers to live agents with attached call context information data. Integration to geographical lexicons, allowing the best use of TTS and ASR.