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The convergence of Internet and telephone technology has revolutionized the customer relationship landscape over the past decade. Featuring easier-to-use voice technology, a new generation of intelligent voice portals has taken over from older interactive voice servers that could be used only to qualify calls. These innovative portals provide a range of automatic services that are notably more comprehensive.
The Business Unit « Self Service Speech
Solutions » of Devoteam, EMEA leader in Information & Communication
Technologies Consulting and Solutions, provides enterprises with tools enabling quick roll-out of vocal portals, of which contents, evolution and service quality are fully controlled by the users.
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