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The VocaPacks Automated Attendant application provides telephone reception for small and large companies in an automatic mode. Used alone or combined with the services of a team of receptionists, it ensures connection with the person or department desired under optimal conditions of reactivity and comfort for the caller and performance for the company.   
Although the main goal is customer satisfaction, the company also benefits from the simplification and optimization of telephone reception:

 

 

For the caller, it guarantees a positive perception of the company:

  • Avoids abandoned called and complaints
  •  Processes calls rapidly and efficiently
  •  Ensures comfortably fluid conversation and pleasant transfer through service regularity
  •  Provides permanent availability; gives information on company hours at minimum

 

 

For the company, telephone reception is simplified and optimized:

  • Avoids complaints and improves company image
  •  Ensures availability of reception services and company departments
  •  Provides flexibility (management of peak call times, which enables optimal direct management of personnel)
  •  Analyses all data (persons called, persons calling, reason for call, length of call, transfers made, etc.)
  •  Reduces operating costs

 

Call flow :

 

 

In sum, the VocaBase Automated Attendant application:
•     uses the latest technical standards for voice service
•     remains open, adaptable and under user control.