Today, most companies have a headquarters, subsidiaries or agencies, warehouses and other types of delocalized structures. The company website often enables finding the addresses of different sales outlets or contact points.
With the VocaPacks Location Finder application, customers can quickly find an establishment (sales or service outlet) by telephone using simple voice research criteria. In addition, they can hear pertinent information about this establishment (address, opening hours, services) or receive the information by e-mail, SMS or MMS.
The Location Finder application provides these time-saving benefits:
• Automates routine queries representing +/- 10% of incoming traffic for customer service
• Keeps agents from wasting time on a task with no added value
• Available 24/7 with unlimited calls
• Provides immediate call transfer (which Internet is unable to do)