Companies must meet the challenge of accelerating economic cycles. New businesses, new products, new services: all this obviously impacts the contents of customer relationships, since they have more reasons than ever to contact companies.
VocaBase enables companies to close the loop that takes into account both “quality” and “customer satisfaction” goals, while providing them with the means to attain their objectives of reducing implementation costs, delays and risks. This is achieved primarily though two essential services:
Configuration of contents by business users;
Operating tools (they allow indispensable tracking and analysis to ensure continued improvement of service).
The deployment of these technologies significantly improves user facility for customers and offers substantial gains in call center productivity. This applies both to traditional applications for receiving and distributing calls in contact centers and to personalized contacts in open phone service integrated with the company’s customer relationship software.