Since the telephone remains the favorite means of interaction with companies for a majority of customers (for 92% of them, according to a Gartner Group study), DB Scape organizes its growth primarily around the supply of applications for voice attendance, routing and/or automatic treatment of telephone calls destined for companies and their contact centers.
New-generation Interactive Voice Response (IVR) systems allow meeting overall goals in the customer relationship. Competitive differentiation comes from the alliance of product quality AND customer service. A company with excellent products and services but with mediocre customer relationships will see its customers vanish with increasing speed as they become choosier.
DB Scape has designed VocaBase to help companies meet these challenges
within the particular framework of customer relationships via telephone.