Client relationships in the financial sector are undergoing a profound mutation. An increasing number of clients interact with their bank or insurance company online for routine operations and no longer pay personal visits except for certain specific operations.
Intelligent voice portals play an essential role in this context. They are available at all times by telephone, the clients’ favorite contact tool. Since voice portal operating costs are significantly lower than those of call centers, they leave call center operators free to focus on services with greater added value.
Speech recognition makes these portals much easier to use for receiving, qualifying and distributing incoming calls. In addition, voice synthesis and the link between the Internet and company IT systems enable proposing a broad range of transactions. These include commercial and business transactions, as well as self-service for clients.