As powerful as websites and accessible everywhere at all times, “self-service” voice portals have become veritable company sales and customer relationship vectors.
They play an increasingly important role throughout the sales cycle. The success of a commercial voice portal is based on its integration with the company’s IT management systems, which has been made possible by the convergence of telephone and IT technology.
Personalized price setting service with a group of parameters that influence the quotes, followed by automatic proposal creation, either in whole or in part (if intervention of a sales person is required).
· Order taking
Allows callers to order or reserve one or more products, documents or services by specifying reference, quantity, options and price, as well as means of delivery and payment.
· Order tracking
Provides status of a delivery or repair and gives the scheduled date of execution.
Customers can directly manage their company account or file (examples: phone banking, credit applications, online payment of outstanding invoices, etc.).
Allows to automatically called debtors
for collect in a smmoth way due payments.