The development of voice self-service frees company personnel from having to take care of routine calls, making them more available for executing tasks with greater added value (such as the treatment of more complex calls or proactive outbound calls), which are also more personally enriching. Currently, voice servers are able to treat these routine calls with the same, or even greater, quality at costs that are ten times less that those of employees.
As for implementation expenses, VocaBase considerably reduces Total Ownership Cost over the entire lifecycle of voice applications; this is the sum of initial development and adaptation fees plus the cost of maintenance and evolution.
Companies can benefit from accumulated experience in the use of standard software that has been proven through multiple references. Configuring reliable modules that are readily available is incontestably more efficient than developing new ones.