Vocabase: An Interactive Voice Response Database Browser .

DB Scape was proud to sponsor the Genesys EMEA Partner Forum 2005, held in Rome from March 3rd to March 4th.

Aimed at value added resellers and system integrators in Europe, the Middle East, and Africa, the event give SI's an idea of the capability of the VocaBase voice portal application builder in providing speech-enabled services to their customers as a layered application on top of the Genesys Voice Platform.

This technology is the kind which will enable SIs to satisfy the increasing market demand for blended assisted and self-service customer calls in contact centres.

DB Scape's CEO Alain Rondenbosch presented a recent set of VocaBase business applcations for the banking, insurance, retail, telco, and public sectors.

Some of the conference's results showed that approximately 50% of partners believed they would sell voice self services in 2005. It was agreed that voice self serviceneeded to be better explored by finding out what processes customers would like to interact through self services, and that new application environments would allow applications to be prototyped, particularly with speech.

Partners are a natural extension of Genesys' open, flexible and highly-scalable architecture and offerings. By working closely with industry leading system integrators, software vendors and computer telephony platform providers, Genesys ensures a complete solution with optimal integration.

Genesys has delivered call centre software for over 12 years, pioneering the development of computer telephony integration and contact centre software, developing a range of award-winning products for live support and self-help.

DBScape is a Belgian CRM software provider focusing on websites and call centre automation. Our primary product, VocaBase, is an intelligent interactive voice response browser aimed at expanding the performance of public and private sector contact centres.

DB Scape operates with technological partners and providers such as Scansoft, Acapela Group, Genesys, HP, EADS Telecom, Cegetel, Modal Voice Networks, B-Voice, Eloquant, beCogent and TeleAtlas.

Alain Rondenbosch, CEO DB Scape, presenting VocaBase applications.