Whether for the retail, finance, telco, or public sector, new made-to-measure interactive voice applications enable to rapidly enhance both customer service and call centre productivity. Caller waiting time is reduced, increasing customer satisfaction and limiting high hang up rates; while call agents are freed up higher value added tasks, increasing their productivity and your bottom line.

Over a fifth of European organisations have already deployed or are developing speech recognition technology, while a further 23 percent are evaluating the business case. In fact, by the end of this year, almost 30 percent of European contact centres will have deployed speech.

This unique presentation which gave the attendees opportunity to witness live demos and discuss the merits of made-to-measure speech applications.

The seminar took place on Wednesday 27th April 2005 at the Sungard recovery facility in Diegem

Sungard is a global leader in integrated software and processing solutions, primarily for the financial sector. Sungard is a member of the Contactcentres Association.