Brussels, October 10, 2007

 
DB Scape, VoiceXML applications specialist, and Voxpilot, VoiceXML platform specialist, strengthen their partnership to deliver the last generation of interactive voice services.

 
Strong of their last respective commercial successes, DB Scape and Voxpilot strengthen their cooperation. Their partnership allow enterprises to rely on a turnkey voice portal solution based on the VoiceXML technology. All the services can be used,  with interactive speech recognition and text-to-speech as well as with a more classic  DTMF interface and pre-recorded messages.

The DB Scape applications are deployed on the Voxpilot Open Media Platform and offer a large range of services such as :

• Information broadcasting to the callers
• Enterprise Automated Attendant
• Call qualification and routing in call centers
• Voice self-service transactions

These  VoiceXML-based solutions are conformant  to the W3C’s specifications . VoiceXML is the open architecture that is recommended by the W3C for voice services. It is the industry’s new standard. Among other benefits, it leverages the capabilities of speech technologies, back-office integration with the Internet systems of the companies, as well as the mutualization of telecom infrastructure. Additionally, the VoiceXML standard allows the creation of a very wide range of on-line applications, customizable by the users.

”The key  to the success of these projects is to use an extremely strong platform, which scrupulously respects the W3C standards and offers real innovations such as video support”, says Alain Rondenbosch, DB Scape CEO. 

According to Gilles Meyer, CEO of Voxpilot: "Our customers look for the features and scalability provided by the DB Scape applications. The design and management tools areextremely robust and offer great reliability and ease of deployment".      

About DB Scape

DB Scape is a CRM software and services provider specialized in content management for multichannel self service customer relationship. DB Scape mission is to enable companies and administrations to improve their customer relationship operations by providing self-service multimedia access to information and services. VocaBase® is a new generation voice application management software that relies on the VoiceXML standard. It enable end-users to easily configure, operate and maintain a broad range of applications that leverage the power of speech synthesis and recognition.  The aim of VocaBase is to leverage those technological benefits while simplifying the applications implementation, integration and maintenance. It provides in addition the operation tools required for the monitoring and continuous improvement of the quality of services. DB Scape counts among his customers European leaders coming from the sectors of the distribution, the bank, the insurance, services as well as big administrations.
For more information, see www.vocabase.com.

About Voxpilot
Voxpilot is a provider of IMS-Ready, VoiceXML and Video-In-VoiceXML technology.  Voxpilot brings the next generation of interactive telecommunication services to enterprises, integrators, carriers and service providers. Our flagship product, Voxpilot Open Media Platform (OMP), has been installed in a variety of networks across Europe, America, Africa and Asia. Combining advanced telephony features with Internet capabilities such as SIP and Web technologies such as VoiceXML, the Open Media Platform replaces classic Interactive Voice Response and enables speech-based self-service, conferencing, multimedia services, and video-based solutions such as VideoMail. Voxpilot has research and development centers in France and in Ireland. Voxpilot is a company held mainly by European investment funds. 
Website: www.voxpilot.com