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ContactCentres.be organizes the first seminar about customer experience on speech applications in Belgian call centers
The Speech Technology Workgroup of ContactCentres.be, the Belgian Association of Contact Centres, organized the first seminar about customer experience on speech applications in Belgian call centers.
This seminar, sponsored by leading Belgian speech technology suppliers, including Acapela, DB Scape Dimension Data, Genesys, NextiraOne, Nuance, Quentris and Ubicall took place on November 9, 2006 from 2.00 PM to 5.30 PM in the NCI Business Center • “Twin Squares” Building Vendôme • Culliganlaan 1b • B -1831 Diegem.
The seminar included 5 presentation and Q&A sessions by key representatives of Belgian Contact Centers who shared their experience in the implementation of new generation speech technologies in their latest call center automation projects : Banksys, European Directory Assistance, CHU-UZ Brugmann, BASF and Dexia.
Detailed program and registration form available on http://www.contactcentres.be/speech-event
Sixty members of the Belgian Call Centres Association attended the first seminar about customer experience in speech applications in Belgium, organized by members of the Speech Technology Workgroup of ContactCentres.be, including DB Scape.
Five well-known Belgian companies, Banksys, European Directory Assistance, CHU/UZ Brugmann, BASF and Dexia shared their experience on operational speech projects running on VoiceXML platforms with text-to-speech, speech recognition and speaker verification, and demonstrated that those technologies are mature enough to generate value for their business.
Cédric Bourgeois, head of the CTISection of Banksys, explained how VocaBase from DB Scape help Banksys to revamp its Interactive Voice Response Platform with state of the art technology, migrate its legacy applications in record time and to enable its business users to implement new speech enabled self-service applications easier and faster than ever before.
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