A voice activated location finder allows callers to find, in their mother tongue
and 24/24, the information about a store they want to visit or contact.
A store location can be retrieved according to multiple search criteria such as: region, city, or a maximum distance from a specific place),
the available products or services, or even the opening hours.
The solution template for VocaBase® store locator voice servers includes a geographical
database covering the target areas with a lexicon of the correct phonetic pronunciation
of the city and street proper names as well as the hierarchical organization of
locations (country - regions - cities - districts).
In addition, the geographical coordinates of the locations allow the caller to easily
find the closest stores or offices.
Specific voice dialogs may lead to the following transactions :
- Access to the location of the stores corresponding to client's criteria.
- Vocal detailed description of a selected store (address, phone number, opening schedule).
- Information transfer through SMS (Such as the store's phone number and/or address).
- Call transfer to the selected store.
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