Information center for transportation companies

 Travel information center

Since they are serving the public, transportation companies usually operate a call center that answers typical questions like :
  • Lost and found : "I forgot my bag on the subway this morning.".
  • Delay information : "I am at the bus stop waiting for bus 45, but nothing is coming...".
  • Time table : "I am in Cambridge and would like to go to London next Tuesday. What trains are available ?".
  • Customer care : "I lost my monthly pass and would like it to be reissued.".
Such service is only available during opening hours, and is a cash drain to the transportation company.

 The Solution

An "information" Voice Portal could offer any of the services described above, but automatically.
  • Lost and found : Callers can have access by voice to a database of found items, keeping a trace of their type, the date and place where the items were found. Using voice recognition, the caller can browse the database to find out of his goods have been retrieved.
  • Delay Information : Callers can speak the number of their bus line and their location. The voice portal will automatically retrieve the required information from the database. The database will be updated by authorized personnel.
  • Time table : Callers will simply talk to the VocaBase® server who can understand their query in terms of origin, destination and time. VocaBase® will then propose different options of routes and prices to the caller.

 Benefits

A voice portal specialized for transportation companies has the main following advantages :
  • New Services: Since its main functions are automatic, VocaBase® allows new services that can now be offered due to their lower cost.
  • Compatibility: Content can be uniformed between what is published in the brochures, on a web site and on the voice server.
  • Costs: No human attendance is requested in the call centre.
  • Implementation speed : Standard vocal dialog modules such as error recovery, date query, location based search, etc. allow for a very quick service implementation.

Download the french pdf :


Up Back