Utilities market opening drives competition and Competitive market requires customer satisfaction

  • 24/7/365 accessibility even in peak hours

  • Multichannel user friendly interfaces

  • Phone remains the preferred customer care interaction channel

Self-service utilities customer interactions over the phone 

VocaBase covers the whole scope of Customer Relationship in the Uilities Industry from marketing and customer acquisition to customer servicesthough on-line contract management transactions

VocaPacks for Utilities